Error troubleshooting using a correlated knowledge base

Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying t...

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Bibliographische Detailangaben
Hauptverfasser: MAKUCH JASON D, CALLAHAN MICHAEL T, PERACHA ZAHUR A, KUO CALVIN Y
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.