Apparatus and method for connecting a translator and a customer

An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verificat...

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Hauptverfasser: PETTAY MARK J, JARZYNKA MARK STEVE, RILANTONO HENDRYANTO, ROUBAUD BERNARD, SOJKA MYRON P, CARDIN GREGORY STUART
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verification of the person identification number, the translator is connected to the conference call holding area.