Contextual lead generation in an automated communication link establishment and management system

Methods and systems are disclosed herein for contextual lead generation in an automated communication link establishment and management system. In addition, systems and methods are disclosed for automatically integrating an automated calling system with a customer relationship management system, con...

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Bibliographische Detailangaben
Hauptverfasser: BEALL CHRISTOPHER W, WILMSEN JAMES MICHAEL, GODLEY MARK
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Methods and systems are disclosed herein for contextual lead generation in an automated communication link establishment and management system. In addition, systems and methods are disclosed for automatically integrating an automated calling system with a customer relationship management system, contact management system, and/or task management system, so that historical information stored concerning past contact activity and automated calling sessions relating to contacts is automatically updated in the customer relationship management system, contact management system, and/or task management system.