Providing contact information via a computer network

Providing contact information via a computer network

Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing contact information via a computer network in response to activating an activatable indicium on a user interface. The activatable indicium integrates and provides the contact in...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: PATTERSON THOMAS P, WRIGHT, JR. ROBERT L, BAKER ERIN R
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing contact information via a computer network in response to activating an activatable indicium on a user interface. The activatable indicium integrates and provides the contact information for multiple channels of an entity along with statistical information for multiple contact options associated with each channel, and thus enables a user to contact an agent associated with the entity in a faster, more efficient, and better informed manner.