Extracting quotes from customer reviews regarding collections of items

Technologies are described herein for extracting quotes from customer reviews regarding collections of items. An identifier of an individual item is received and customer reviews regarding a collection of items containing the individual item are retrieved. A collection of sentences is parsed from th...

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Bibliographische Detailangaben
Hauptverfasser:	FOX ERIC B, DICKER RUSSELL A, DILLARD LOGAN L
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	Technologies are described herein for extracting quotes from customer reviews regarding collections of items. An identifier of an individual item is received and customer reviews regarding a collection of items containing the individual item are retrieved. A collection of sentences is parsed from the retrieved customer reviews, and sentences that discuss the individual item are identified. A quote is extracted from the identified sentences and displayed to a customer in conjunction with information regarding the individual item. Similarly, individual items belonging to a collection of items are identified, and customer reviews regarding the individual items are retrieved. A collection of sentences are parsed from the retrieved customer reviews, and those sentences that discuss topics relevant to the collection of items are identified. A number of quotes are extracted from the identified sentences and displayed to a customer in conjunction with information regarding the collection of items.