Method and system for processing fault alarms and maintenance events in a managed network services system

An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintena...

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Bibliographische Detailangaben
Hauptverfasser:	SMITH MICHAEL ROBERT, DAMLE SANJIV PURUSHOTTAM, ADAMS, JR. FRANK PAUL, MORRIS JOSHUA JEROME, SMITH STEPHEN MICHAEL, WHITE CHRISTOPHER LAWSON, DRESCHER RICHARD BRIAN, SPIEKER JONATHAN LYLE
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS SELECTING
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Beschreibung
Zusammenfassung:	An approach for supporting automated fault isolation and recovery is provided. A workflow event corresponding to an alarm indicative of a fault within a customer network is generated. Recovery from the fault is automated according to the workflow event. Alarm information is transmitted to a maintenance management system, wherein the alarm information specifies information about the alarm. A maintenance event information from the maintenance management system is received in response to the transmitted alarm information. Additionally, it is determined whether the alarm is correlated to a maintenance event based on the maintenance event information. Automated handling of the alarm is differentiated based on the correlation.