Apparatus, system, and method for automated call initiation

Apparatus, system, and method for automated call initiation

Apparatus, system, and methods for automated call initiation. In some implementations, the method for automated call initiation includes initiating an automated call to a destination using a communication line, initiating a call status determination that automatically determines when a person answer...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: RYSKAMP RIX ALAN
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:Apparatus, system, and methods for automated call initiation. In some implementations, the method for automated call initiation includes initiating an automated call to a destination using a communication line, initiating a call status determination that automatically determines when a person answers the call, and sending an audio signal generated at the destination to an agent and/or assigning the automated call to an agent during the call status determination. The agent may thereby be able to monitor the call and assume a natural response to the person without unnatural delay as the conversation begins.