Providing customer relationship management application as enterprise services

Providing customer relationship management application as enterprise services

Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process compo...

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Hauptverfasser: KHASAWNEH TARIQ, UDE CORDULA, KASTELEINER KATJA, WU YUHRNG, YU TAO, ADELMANN STEFAN, LAHR MARTINA, STEGMANN VOLKMAR, KOEGLER ALEXANDER, MOGHADDAM HAMID, MARSCHALL PEER, SUDBRACK ANDREA, DREIDEMY OLIVIER M, RONNEWINKEL CHRISTOPHER, BARNBECK JOACHIM, SCHULTE HELGE, HARTIG STEFFEN, ZIMMERMANN THEO, MARK ALEXANDRA, NIESWAND WOLFGANG, HAAS CHRISTIAN, BACH THOMAS, PFITZNER INGO, FRANKE STEFAN, WACHHOLZ-PRILL ANDRE, NITSCHKE THOMAS, RAJAMOHAN DEVASENA, WALZENBACH JOERG, PODHAJSKY GEORG, KREMS BORIS, KELLER MARTINA, LESK MICHAEL, LEHNER CHRISTOPH, STORZ DIETMAR, KALYONCU NACI, TATZEL STEFFEN, HEROLD UWE, HEUN RAINER, MERKEL WILFRIED, OPITZ DAGMAR, WOCHER BERTHOLD, ENGLER CHRISTOPH, JUNG MICHAEL
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Zusammenfassung:Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having customer relationship management functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.