Desktop recording architecture for recording call sessions over a telephony network

Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and...

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Bibliographische Detailangaben
Hauptverfasser: MARTIN, II JAMES PAUL, MACIEJ MIKE
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Systems and methods for recording call sessions over a telephony network using a desktop recording architecture are disclosed. An illustrative system for recording call sessions over a telephony network includes one or more user telephone stations equipped with a telephone and computer desktop, and one or more additional record services or record servers. A desktop recording service associated with the computer desktop is configured to operate as either a primary or secondary recording service for recording inbound or outbound calls conducted over the user telephone station.