Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call

Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call

A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered,...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: QUIBRIA NASREEN, ROBINSON MICHAEL R, KROEKER JOHN, MERROW LUCAS, DRANE ALEXANDRA, BOULANOV OLEG
Format: Patent
Sprache:eng
Schlagworte:
ACOUSTICS
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.