Routing telecommunications to a user in dependence upon device-based routing preferences

Routing telecommunications to a user in dependence upon device-based routing preferences

Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from an RFID tag located with the user, determining the user's location in dependence upon the RFID signal, identifying a plurality of available telephon...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: AGRAWAL KAVITA K, BODIN WILLIAM K, RYBCZYNSKI GREGORY W, THORSON DERRAL C
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from an RFID tag located with the user, determining the user's location in dependence upon the RFID signal, identifying a plurality of available telephony devices in dependence upon the user's location, identifying a device-based preference for the user, selecting one of the plurality of available telephony devices in dependence upon the device-based preference, and forwarding the call to the selected telephony device. In typical embodiments, determining that the call is intended for the user also includes prompting the caller for the name of the user and receiving from the caller the name of the user.