Dynamic configuration of unified messaging state changes

The subject invention relates to systems and methods that enable dynamic programming and execution of an electronic communications dialog. In one aspect, a configurable messaging system is provided. The system includes a configuration file to describe interface options of a computerized dialog sessi...

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Bibliographische Detailangaben
Hauptverfasser: SUNDARARAMAN SRIDHAR, MANDA SRINIVASA REDDY, HOWELL DAVID A, LYON JAMES M
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:The subject invention relates to systems and methods that enable dynamic programming and execution of an electronic communications dialog. In one aspect, a configurable messaging system is provided. The system includes a configuration file to describe interface options of a computerized dialog session, wherein the configuration file specifies interface activities and state transitions between the interface options within the configuration file. A state controller executes the interface options during communications activities with the dialog session. The configuration file can also describe prompt elements to solicit information from users or applications.