Method and apparatus for adding skills to a database of skills by determing if new issues are similar previous issues that were resolved

Method and apparatus for adding skills to a database of skills by determing if new issues are similar previous issues that were resolved

A system thinker application receives a first issue, a first resolution to the first issue, and a first plurality of skills. The system thinker application searches a system environment electronic profile for a second issue, a second resolution to the second issue, and a second plurality of skills,...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: PEARSALL KATHERINE JUNE, JANNAK CAROLE A, BROWNE MICHAEL E, JOHNSON SANDRA K, YOUNGER, III RUDOLPH JOHN, WING BERNADETTE MARIE, PARRIS COLIN JAMES
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
Online-Zugang:Volltext bestellen
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:A system thinker application receives a first issue, a first resolution to the first issue, and a first plurality of skills. The system thinker application searches a system environment electronic profile for a second issue, a second resolution to the second issue, and a second plurality of skills, wherein the system environment electronic profile contains a plurality of component profiles, and wherein the plurality of component profiles contain a second issue, a second resolution to the second issue, and a second plurality of skills. The system thinker application determines if the first issue, the first resolution to the first issue, and any one of the first plurality of skills are similar to any one of the second issue, the second resolution to the second issue, and any one of the second plurality of skills. The system thinker application adds skills to the system environment electronic profile and the component profile.