Interactive diagnostics having graphical playback and solution implementation capabilities

A system(s) and method(s) that facilitates diagnosing a HMI system and automatically applying a solution to correct and/or update the HMI system. According to a feature is an interactive diagnosis system for an human machine interface (HMI) system. The interactive diagnosis system includes a data capture component that captures HMI system information and a diagnostic component that accepts a user input relating to an HMI system and receives the HMI system information from the data capture component. The user input can be communicated through an interactive voice response system. Also included in the interactive diagnosis system is an engine component that receives the user input and based in part on the captured HMI system information selectively requests diagnostic and solution information from a data source and automatically applies the solution to the HMI system.