Method and system for supervising electronic text communications of an enterprise

Method and system for supervising electronic text communications of an enterprise

A method and system for supervising electronic text messages in an enterprise allows for storing organizational information related to the enterprise, identifying a source and a target of the electronic text message, invoking communication screens between the identified source and target, each of th...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: JOHNSON CHRISTOPHER M, EDLUND STEFAN B, HUI JOSHUA W
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A method and system for supervising electronic text messages in an enterprise allows for storing organizational information related to the enterprise, identifying a source and a target of the electronic text message, invoking communication screens between the identified source and target, each of the invoked communication screens being determined by the organizational information for the identified source and target, analyzing the electronic text message by a set of rules corresponding to said invoked communication screens to provide a supervisory score, and applying supervisory action to the electronic text message based on the supervisory score, including any of blocking transmission, redirecting the electronic text message to a supervisor or a supervisory file, and copying the electronic text message to the supervisory file.