Method and system for providing prompt navigation in interactive voice response (IVR) system
Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and generating a location identifier in response to the location identifier request is provided. Also, the...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Patent |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext bestellen |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| Zusammenfassung: | Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and generating a location identifier in response to the location identifier request is provided. Also, the method and system includes detecting an account login request, authenticating the login request, receiving a location identifier, and bypassing one or more menu hierarchy in an interactive navigation system to transfer the user associated with the account login request to a location in the menu hierarchy associated with the location identifier. |
|---|