System and method for determining the effectiveness of production installations, fault events and the causes of faults

A method and a system are described for determining the effectiveness of production installations, significant fault events that bring about deviations from a desired effectiveness and the causes of fault events. The production installation is connected to a data acquisition device, which is set up for continuous acquisition and ready-to-call-up storage of installation and production-related data. A service device is connected to the data acquisition device and has an input device for the input of additional installation and production-related descriptive data that cannot be called up from the data acquisition device. An online system part is set up for calling up installation and production-related data from the data acquisition device, calculating the effectiveness, detecting fault events, determining significant fault events by fault event evaluation, and determining in each case the causes of faults. An offline system part is provided and contains a number of generic fault models and assessment models.