Call path display telephone system and method

A call path display telephone system includes an establishment telephone and a user telephone. The establishment telephone includes a memory, communication module and controller. The user telephone includes a memory, microphone, speaker, keypad, communication module, controller, and a visual input/o...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: FLINT EPHRAIM BEMIS, MOK LAWRENCE SHUNGWEI, OPRYSKO MODEST MICHAEL
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:A call path display telephone system includes an establishment telephone and a user telephone. The establishment telephone includes a memory, communication module and controller. The user telephone includes a memory, microphone, speaker, keypad, communication module, controller, and a visual input/output module. The desired menu options for a call path are visually displayed to a user to allow the user to more rapidly and efficiently navigate through the call path menu. Unlike prior-art voice based systems, it is not necessary to sequentially listen to all available options; they can be rapidly viewed visually and selected as desired. A method of communicating call path menu data from an establishment to a user includes placing a telephone call from a user telephone of the user to an establishment telephone of the establishment, downloading the call path menu data from the establishment, visually displaying the call path menu data to the user, and then having the establishment accept a selection from the user in response to the visual display of the call path menu data.