SYSTEMS AND METHODS FOR CONTENT SELECTIONS FOR SECURING COMMUNICATIONS BETWEEN AGENT DEVICES AND USER DEVICES

In at least some embodiments, systems and methods of the present disclosure enable content selections for securing communications between agent devices and user devices. A request is received for a communication between an agent device and a user device. A user record associated with the user device is determined based on the characteristic. The security system may obtain content items for authenticating the agent device for the user device with the user record. A set of the plurality of content items are determined for display to the agent device. The set of the plurality of content items are transmitted to the user device associated with the user record. A content item identified by a content item selection is received. A match is determined between the selected content item and the set of content items. The communication is transmitted, responsive to the match, with a predetermined type data request for the user device to satisfy the authentication request.