INQUIRY PROCESSING DEVICE AND INQUIRY PROCESSING METHOD

An inquiry processing device includes: an automatic door information recorder that records information including past inquiry information from a customer regarding an automatic door, an operation situation, and quality information; a countermeasure presenter that presents recommended countermeasure...

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Bibliographische Detailangaben
Hauptverfasser:	KIYOMASA, Yoshinari, MATSUNAGA, Junichi, OKADA, Hiroto, HAMAKUBO, Tomohiro
Format:	Patent
Sprache:	eng
Schlagworte:	ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE CALCULATING CHECKING-DEVICES CHECKS FOR WINGS COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING CONTROL OR REGULATING SYSTEMS IN GENERAL CONTROLLING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES DEVICES FOR MOVING WINGS INTO OPEN OR CLOSED POSITION FIXED CONSTRUCTIONS FUNCTIONAL ELEMENTS OF SUCH SYSTEMS GENERATING RANDOM NUMBERS KEYS LOCKS MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS ORELEMENTS PHYSICS REGISTERING OR INDICATING THE WORKING OF MACHINES REGULATING SAFES SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TIME OR ATTENDANCE REGISTERS VOTING OR LOTTERY APPARATUS WINDOW OR DOOR FITTINGS WING FITTINGS NOT OTHERWISE PROVIDED FOR, CONCERNED WITH THEFUNCTIONING OF THE WING
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Beschreibung
Zusammenfassung:	An inquiry processing device includes: an automatic door information recorder that records information including past inquiry information from a customer regarding an automatic door, an operation situation, and quality information; a countermeasure presenter that presents recommended countermeasure information corresponding to a new inquiry regarding the automatic door by an extraction algorithm; a feedback information receiver that receives feedback information on whether or not a defect of the automatic door has been removed by taking measures on the basis of the recommended countermeasure information; a learner that updates the extraction algorithm of the countermeasure presenter on the basis of the feedback information; and a countermeasure presentation determiner that causes the countermeasure presenter to present new recommended countermeasure information by the extraction algorithm updated by the learner, when it is determined that the defect of the automatic door has not been removed.