Automated Fix Action Analysis and Incident Impact Awareness

A method of initiating actions based on analyzing automated fix actions in a telecommunication network management system, the method comprising obtaining, by an incident management application executing on a computer system, prior incident reports associated with a plurality of historical incidents from a database, wherein the prior incident reports comprise one or more recommended corrective actions taken or to be taken to resolve the historical incidents; evaluating, by the incident management application, the prior incident reports to determine a severity level of the prior incident reports and/or an effectiveness value of the one or more recommended corrective actions; prioritizing actions to be taken automatically or by NOC personnel based on the severity level and/or the effectiveness value; and initiating a corrective action to be taken automatically or by the NOC personnel to resolve an active incident report based on the prioritization.