System and Method for Autonomous Customer Support Chatbot Agent With Natural Language Workflow Policies

An autonomous customer support Chatbot Agent utilizes a large language model to aid in implementing a workflow to solve a customer issue. A natural language workflow policy may be selected by an admin, along with tools such as API calls. The large language model determines the implementation details...

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Hauptverfasser: Kong, Sunny, Lu, Alan, Lu, Yi, Hajal, Samy, Lyubinets, Volodymyr, Liao, EJ, Man, James, Xing, Weitian, Ghoche, Sami, Nasr, Antoine, Tosh, Zachary, Nicholas, Deon, Sharma, Dev, Chamoun, Jad
Format: Patent
Sprache:eng
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Zusammenfassung:An autonomous customer support Chatbot Agent utilizes a large language model to aid in implementing a workflow to solve a customer issue. A natural language workflow policy may be selected by an admin, along with tools such as API calls. The large language model determines the implementation details for the workflow based on the workflow policy and the selected tools.