Predicting Contact Center Agent Demand Using Multiple Modeling Engines
A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combinat...
Gespeichert in:
| Hauptverfasser: | , , , , , , , , |
|---|---|
| Format: | Patent |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext bestellen |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | |
|---|---|
| container_issue | |
| container_start_page | |
| container_title | |
| container_volume | |
| creator | Ji, Wei Johnson, Nicholas Troy Gopalla, Periyaven Naiken Dong, Qiumin Lee, Bilung Kim, Eunkyung Vamsi, Amarakota Madhu Parthasarathy, Vijay Venkataswamy Huang, Tao |
| description | A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combination of the one or more modeling engines, the number of agents. The contact center server provides an output representing the number of agents. |
| format | Patent |
| fullrecord | <record><control><sourceid>epo_EVB</sourceid><recordid>TN_cdi_epo_espacenet_US2024362550A1</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>US2024362550A1</sourcerecordid><originalsourceid>FETCH-epo_espacenet_US2024362550A13</originalsourceid><addsrcrecordid>eNrjZHALKEpNyUwuycxLV3DOzytJTC5RcE7NK0ktUnBMB9IKLqm5iXkpCqHFIBW-pTklmQU5qQq--SmpOSAR17z0zLzUYh4G1rTEnOJUXijNzaDs5hri7KGbWpAfn1pckJicmpdaEh8abGRgZGJsZmRqauBoaEycKgCn8TPT</addsrcrecordid><sourcetype>Open Access Repository</sourcetype><iscdi>true</iscdi><recordtype>patent</recordtype></control><display><type>patent</type><title>Predicting Contact Center Agent Demand Using Multiple Modeling Engines</title><source>esp@cenet</source><creator>Ji, Wei ; Johnson, Nicholas Troy ; Gopalla, Periyaven Naiken ; Dong, Qiumin ; Lee, Bilung ; Kim, Eunkyung ; Vamsi, Amarakota Madhu ; Parthasarathy, Vijay Venkataswamy ; Huang, Tao</creator><creatorcontrib>Ji, Wei ; Johnson, Nicholas Troy ; Gopalla, Periyaven Naiken ; Dong, Qiumin ; Lee, Bilung ; Kim, Eunkyung ; Vamsi, Amarakota Madhu ; Parthasarathy, Vijay Venkataswamy ; Huang, Tao</creatorcontrib><description>A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combination of the one or more modeling engines, the number of agents. The contact center server provides an output representing the number of agents.</description><language>eng</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; ELECTRIC COMMUNICATION TECHNIQUE ; ELECTRICITY ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR ; TELEPHONIC COMMUNICATION</subject><creationdate>2024</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20241031&DB=EPODOC&CC=US&NR=2024362550A1$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,778,883,25547,76298</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20241031&DB=EPODOC&CC=US&NR=2024362550A1$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>Ji, Wei</creatorcontrib><creatorcontrib>Johnson, Nicholas Troy</creatorcontrib><creatorcontrib>Gopalla, Periyaven Naiken</creatorcontrib><creatorcontrib>Dong, Qiumin</creatorcontrib><creatorcontrib>Lee, Bilung</creatorcontrib><creatorcontrib>Kim, Eunkyung</creatorcontrib><creatorcontrib>Vamsi, Amarakota Madhu</creatorcontrib><creatorcontrib>Parthasarathy, Vijay Venkataswamy</creatorcontrib><creatorcontrib>Huang, Tao</creatorcontrib><title>Predicting Contact Center Agent Demand Using Multiple Modeling Engines</title><description>A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combination of the one or more modeling engines, the number of agents. The contact center server provides an output representing the number of agents.</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRICITY</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><subject>TELEPHONIC COMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2024</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZHALKEpNyUwuycxLV3DOzytJTC5RcE7NK0ktUnBMB9IKLqm5iXkpCqHFIBW-pTklmQU5qQq--SmpOSAR17z0zLzUYh4G1rTEnOJUXijNzaDs5hri7KGbWpAfn1pckJicmpdaEh8abGRgZGJsZmRqauBoaEycKgCn8TPT</recordid><startdate>20241031</startdate><enddate>20241031</enddate><creator>Ji, Wei</creator><creator>Johnson, Nicholas Troy</creator><creator>Gopalla, Periyaven Naiken</creator><creator>Dong, Qiumin</creator><creator>Lee, Bilung</creator><creator>Kim, Eunkyung</creator><creator>Vamsi, Amarakota Madhu</creator><creator>Parthasarathy, Vijay Venkataswamy</creator><creator>Huang, Tao</creator><scope>EVB</scope></search><sort><creationdate>20241031</creationdate><title>Predicting Contact Center Agent Demand Using Multiple Modeling Engines</title><author>Ji, Wei ; Johnson, Nicholas Troy ; Gopalla, Periyaven Naiken ; Dong, Qiumin ; Lee, Bilung ; Kim, Eunkyung ; Vamsi, Amarakota Madhu ; Parthasarathy, Vijay Venkataswamy ; Huang, Tao</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_US2024362550A13</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>eng</language><creationdate>2024</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>ELECTRIC COMMUNICATION TECHNIQUE</topic><topic>ELECTRICITY</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><topic>TELEPHONIC COMMUNICATION</topic><toplevel>online_resources</toplevel><creatorcontrib>Ji, Wei</creatorcontrib><creatorcontrib>Johnson, Nicholas Troy</creatorcontrib><creatorcontrib>Gopalla, Periyaven Naiken</creatorcontrib><creatorcontrib>Dong, Qiumin</creatorcontrib><creatorcontrib>Lee, Bilung</creatorcontrib><creatorcontrib>Kim, Eunkyung</creatorcontrib><creatorcontrib>Vamsi, Amarakota Madhu</creatorcontrib><creatorcontrib>Parthasarathy, Vijay Venkataswamy</creatorcontrib><creatorcontrib>Huang, Tao</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Ji, Wei</au><au>Johnson, Nicholas Troy</au><au>Gopalla, Periyaven Naiken</au><au>Dong, Qiumin</au><au>Lee, Bilung</au><au>Kim, Eunkyung</au><au>Vamsi, Amarakota Madhu</au><au>Parthasarathy, Vijay Venkataswamy</au><au>Huang, Tao</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>Predicting Contact Center Agent Demand Using Multiple Modeling Engines</title><date>2024-10-31</date><risdate>2024</risdate><abstract>A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combination of the one or more modeling engines, the number of agents. The contact center server provides an output representing the number of agents.</abstract><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext_linktorsrc |
| identifier | |
| ispartof | |
| issn | |
| language | eng |
| recordid | cdi_epo_espacenet_US2024362550A1 |
| source | esp@cenet |
| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION |
| title | Predicting Contact Center Agent Demand Using Multiple Modeling Engines |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-16T12%3A09%3A19IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-epo_EVB&rft_val_fmt=info:ofi/fmt:kev:mtx:patent&rft.genre=patent&rft.au=Ji,%20Wei&rft.date=2024-10-31&rft_id=info:doi/&rft_dat=%3Cepo_EVB%3EUS2024362550A1%3C/epo_EVB%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_id=info:pmid/&rfr_iscdi=true |