Predicting Contact Center Agent Demand Using Multiple Modeling Engines

A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combinat...

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Bibliographische Detailangaben
Hauptverfasser:	Ji, Wei, Johnson, Nicholas Troy, Gopalla, Periyaven Naiken, Dong, Qiumin, Lee, Bilung, Kim, Eunkyung, Vamsi, Amarakota Madhu, Parthasarathy, Vijay Venkataswamy, Huang, Tao
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combination of the one or more modeling engines, the number of agents. The contact center server provides an output representing the number of agents.