INTELLIGENT CUSTOMER SERVICE REQUEST PROCESSING MECHANISM

Methods, system, and non-transitory processor-readable storage medium for an issue resolution system are provided herein. An example method includes receiving, by an issue resolution system, from a tester system, a defect issue that occurred on the tester system while the tester system was executing. The issue resolution system identifies at least one resource, where one or more resources are associated with a skill score associated with at least one target domain in a required domain set, where the skill score meets a threshold. The issue resolution system identifies a targeted resource having a maximum overall defect issue resolution score, where one or more resource comprises the targeted resource. The issue resolution system updates the required domain set by removing at least one domain where the required domain set comprises the at least one domain.