SYSTEMS AND METHODS FOR ENHANCED SPEAKER DIARIZATION

A system, method, and computer-program product includes receiving speech audio of a multi-turn conversation, generating, via a speech-to-text process, a transcript of the speech audio, wherein the transcript of the speech audio textually segments speech spoken during the multi-turn conversation into a plurality of utterances, generating a speaker diarization prompt that includes contextual information about a plurality of speakers participating in the multi-turn conversation, inputting, to a large language model, the speaker diarization prompt and the transcript of the speech audio, and obtaining, from the large language model, an output comprising an enhanced transcript of the speech audio, wherein the enhanced transcript of the speech audio textually segments the speech spoken during the multi-turn conversation into a plurality of refined utterances and associates a speaker identification value with each of the plurality of refined utterances.