SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK

Systems and methods are provided herein for managing online reviews. A platform tool is provided that allows clients to create accounts and their customers to review their goods and/or services. This tool organizes, collects, manages and promotes online reviews. The system includes a client accredit...

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Bibliographische Detailangaben
1. Verfasser:	Mala, Ornis
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Systems and methods are provided herein for managing online reviews. A platform tool is provided that allows clients to create accounts and their customers to review their goods and/or services. This tool organizes, collects, manages and promotes online reviews. The system includes a client accreditation process to monitor online reputation, an artificial intelligence driven automatic responder to trigger a response to received reviews without human intervention, and a review page management feature to allow the client a second chance to address any potential negative review is posted.