AUTOMATED GENERATION OF MITIGATION INFORMATION

AUTOMATED GENERATION OF MITIGATION INFORMATION

A method, system, and computer program product that is configured to: train at least one model based on a corpus of historical data comprising annotated historical tickets; extract a textual sequence of a historical ticket based on the at least one trained model; determine a sentiment of the textual...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Chowdhury, Md Faisal Mahbub, Bhavya, Nidd, Michael Elton, Kumar, Harshit, Deng, Yu, Shwartz, Larisa, Toro Isaza, Paulina, Azad, Amar Prakash
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
PHYSICS
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Beschreibung
Zusammenfassung:A method, system, and computer program product that is configured to: train at least one model based on a corpus of historical data comprising annotated historical tickets; extract a textual sequence of a historical ticket based on the at least one trained model; determine a sentiment of the textual sequence of the historical ticket; and generate mitigation guidance to mitigate an issue in a current ticket based on the textual sequence of the historical ticket and the determined sentiment of the textual sequence of the historical ticket.