DETERMINING GOLDEN SIGNAL CLASSIFICATIONS USING HISTORICAL CONTEXT FROM INFORMATION TECHNOLOGY (IT) SUPPORT DATA

A method includes: creating, by a processor set, a training dataset using historic information technology (IT) operations data and historic event data of a computer system; training, by the processor set, a machine learning model using the training dataset; receiving, by the processor set, run-time IT operations data of the computer system; determining, by the processor set, a golden signal classification, a cause-effect classification, and an impact using the run-time IT operations and the machine learning model; and generating, by the processor set, a resolution recommendation based on the golden signal classification, the cause-effect classification, and the impact.