AUTOCOMPLETE PREDICTION ENGINE PROVIDING AUTOMATIC FORM FILLING FROM EMAIL AND TICKET EXTRACTIONS

AUTOCOMPLETE PREDICTION ENGINE PROVIDING AUTOMATIC FORM FILLING FROM EMAIL AND TICKET EXTRACTIONS

A method is provided. The method is executed by an autocomplete prediction engine implemented as a computer program within a computing environment. The autocomplete prediction engine executes automated communication mining on a communication. The method includes processing the communication to extra...

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Bibliographische Detailangaben
Hauptverfasser: MOXON, Martin, SHAH, Harshil, COBZARENCO, Marius, WILCKE, Arthur
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:A method is provided. The method is executed by an autocomplete prediction engine implemented as a computer program within a computing environment. The autocomplete prediction engine executes automated communication mining on a communication. The method includes processing the communication to extract intents and entities related to each intent. The method includes providing the intents and the entities into forms using a language model to provide a conversational or natural language understanding of the communication.