DUPLICATE INCIDENT DETECTION USING DYNAMIC SIMILARITY THRESHOLD

Methods, apparatus, and processor-readable storage media for duplicate incident detection using a dynamic similarity threshold are provided herein. An example computer-implemented method includes obtaining a request including information associated with tracking at least a first incident in a databa...

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Hauptverfasser: White, Jeremy Denis, Dutia, Shobhit Nitinkumar, Koluguri, Anil Kumar, Sydow, David C, Avinash, Duhita Mulky
Format: Patent
Sprache:eng
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Zusammenfassung:Methods, apparatus, and processor-readable storage media for duplicate incident detection using a dynamic similarity threshold are provided herein. An example computer-implemented method includes obtaining a request including information associated with tracking at least a first incident in a database; generating a first representation of the first incident that encodes at least a portion of the information; computing a set of similarity scores for the first incident, where a given similarity score is based on a comparison between the first representation and a second representation generated for one of a plurality of additional incidents in the database; detecting that the first incident is a duplicate of at least one of the plurality of additional incidents based on a comparison of the set of similarity scores to a similarity threshold, where the similarity threshold is updated over time; and initiating an update in the database in response to the detecting.