Building Bots from Raw Logs and Computing Coverage of Business Logic Graph

A method for dynamically generating training data for a model includes receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input. The method includes receiving a logic model including a plurality of responses...

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Hauptverfasser: Dlhopolsky, Henry Scott, Lange, Joseph, Vuskovic, Vladimir
Format: Patent
Sprache:eng
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