Building Bots from Raw Logs and Computing Coverage of Business Logic Graph

A method for dynamically generating training data for a model includes receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input. The method includes receiving a logic model including a plurality of responses...

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Hauptverfasser: Dlhopolsky, Henry Scott, Lange, Joseph, Vuskovic, Vladimir
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:A method for dynamically generating training data for a model includes receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input. The method includes receiving a logic model including a plurality of responses, each response of the plurality of responses representing a potential reply to the customer input. The method further includes selecting, based on the agent input, a response from the plurality of responses of the logic model. The method includes determining that a similarity score between the selected response and the agent input satisfies a similarity threshold, and, based on determining that the similarity score between the selected response and the agent input satisfies the similarity threshold, training a machine learning model using the customer input and the selected response.