Building Bots from Raw Logs and Computing Coverage of Business Logic Graph
A method for dynamically generating training data for a model includes receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input. The method includes receiving a logic model including a plurality of responses...
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| creator | Dlhopolsky, Henry Scott Lange, Joseph Vuskovic, Vladimir |
| description | A method for dynamically generating training data for a model includes receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input. The method includes receiving a logic model including a plurality of responses, each response of the plurality of responses representing a potential reply to the customer input. The method further includes selecting, based on the agent input, a response from the plurality of responses of the logic model. The method includes determining that a similarity score between the selected response and the agent input satisfies a similarity threshold, and, based on determining that the similarity score between the selected response and the agent input satisfies the similarity threshold, training a machine learning model using the customer input and the selected response. |
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| subjects | CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | Building Bots from Raw Logs and Computing Coverage of Business Logic Graph |
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