MODERATING QUERY REQUESTS AND STRUCTURED COMMUNICATIONS USING CONTEXT FOR COMMUNICATING WITH EXTERNAL SYSTEMS

MODERATING QUERY REQUESTS AND STRUCTURED COMMUNICATIONS USING CONTEXT FOR COMMUNICATING WITH EXTERNAL SYSTEMS

In a method of managing structured communications within an observation platform, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to a progr...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: VanBuskirk, Guy R, Todd, Christopher N, Cheedella, Shiva, Bakos, Amy Sue
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:In a method of managing structured communications within an observation platform, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to a programmable policy of the observation platform and applications installed on the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the policy, context, and status analyses.