CONTACT VERIFICATION AND NON-REPUDIATION SYSTEM

A system automatically validates stored information related to a contact session. The system includes a processor configured with instructions to: receive a recording or transcript of a contact session; receive or generate metadata related to the recording or transcript; store the recording, transcr...

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Bibliographische Detailangaben
Hauptverfasser:	OTVOS, Tom, REITH, Don
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A system automatically validates stored information related to a contact session. The system includes a processor configured with instructions to: receive a recording or transcript of a contact session; receive or generate metadata related to the recording or transcript; store the recording, transcript, and metadata in a memory; compute a hash of at least the recording, transcript, or metadata; and store the hash in a blockchain. The hash is indexed within the blockchain by at least a portion of the metadata. The processor is also configured to: retrieve the hash from the blockchain; retrieve the hash from memory or re-compute the hash; compare the retrieved hash to the re-computed hash or the hash retrieved from memory. If the retrieved hash matches the re-computed hash or the hash retrieved from memory, the system will generate a first output, and if not, the system will generate a second output.