FRAMEWORK AGNOSTIC SUMMARIZATION OF MULTI-CHANNEL COMMUNICATION

Aspects of the present disclosure provide techniques for improved automated parsing and display of electronic documents. Embodiments include identifying a set of topics in a first electronic document based on one or more rules related to one or more keywords in the first electronic document. Embodiments include providing one or more inputs to a machine learning model based on the set of topics and a second electronic document related to the first electronic document. Embodiments include receiving, from the machine learning model in response to the one or more inputs, one or more outputs related to formatting the second electronic document for display. Embodiments include generating a formatted version of the first electronic document based on the set of topics and generating a formatted version of the second electronic document based on the one or more outputs.