ITERATIVE ORDER AVAILABILITY FOR AN ONLINE FULFILLMENT SYSTEM

An online concierge system iteratively makes a batch of one or more orders available to an increasing number of shoppers to choose to fulfill. Each shopper may choose to accept or reject a batch for fulfillment. To improve batch acceptance and matching between batches and shoppers, the batches are s...

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Bibliographische Detailangaben
Hauptverfasser: Selvam, Krishna Kumar, Cheikhna, Mouna, Chen, Michael, Adeson, Graham, Cohen, Joseph, Shahriar, Tahmid, Wang, Dylan, Sampat, Ajay Pankaj
Format: Patent
Sprache:eng
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Zusammenfassung:An online concierge system iteratively makes a batch of one or more orders available to an increasing number of shoppers to choose to fulfill. Each shopper may choose to accept or reject a batch for fulfillment. To improve batch acceptance and matching between batches and shoppers, the batches are scored with respect to expected resource costs, likelihood of acceptance by the shopper, and/or other quality metrics to iteratively offer the batch to an increasing number of shoppers (prioritizing the scoring factors) until a shopper accepts. The number of shoppers notified of the batch and the frequency that additional shoppers are selected may vary based on characteristics of the batch and likelihood the batch will be accepted by a shopper.