PROVIDING EXPLANATION OF NETWORK INCIDENT ROOT CAUSES

Some embodiments provide a method for reporting potential root causes of incidents within a network. The method identifies a first network entity as a potential root cause of an incident affecting a second network entity. For each network entity of a set of network entities in a dependency chain beg...

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Bibliographische Detailangaben
Hauptverfasser: Zhou, Wenxuan, Banerjee, Sujata, Harsh, Vipul, Niranjan Mysore, Radhika, Godfrey, Philip Brighten
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Some embodiments provide a method for reporting potential root causes of incidents within a network. The method identifies a first network entity as a potential root cause of an incident affecting a second network entity. For each network entity of a set of network entities in a dependency chain beginning with the first network entity and ending with the second network entity, the method assigns a label to the network entity based on measured metrics of the network entity. The method uses a state machine that encodes causality between different network entity labels to generate a human-readable explanation for the first network entity causing the incident affecting the second network entity.