SYSTEMS AND METHODS FOR CONTINUING INTERACTIONS ACROSS MODALITIES AND TECHNOLOGIES

SYSTEMS AND METHODS FOR CONTINUING INTERACTIONS ACROSS MODALITIES AND TECHNOLOGIES

Systems and methods for continuing interactions across modalities and technologies are disclosed. A method may include: a computer program executed by a backend electronic device receiving, from an in-person digital assistant, identifying information for a customer that is interacting with the in-pe...

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Bibliographische Detailangaben
Hauptverfasser: MOORE, Rachel, LANDER, Monica, DESHPANDE, Advait, RAQUEPAW, Joe, ZARLINO, Matthew
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
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DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Systems and methods for continuing interactions across modalities and technologies are disclosed. A method may include: a computer program executed by a backend electronic device receiving, from an in-person digital assistant, identifying information for a customer that is interacting with the in-person digital assistant on a first electronic device; identifying the customer using the identifying information received from the in-person digital assistant; receiving a state of the interaction for the interaction from the in-person digital assistant device and saving the state of the interaction; receiving, from a metaverse digital assistant executed by a second electronic device, the identifying information; identifying the customer using the identifying information; retrieving the saved state of the interaction; and communicating the saved state of the interaction to the metaverse digital assistant. The second electronic device may continue the interaction with the customer using the saved state of interaction.