HIERARCHICAL MODELING APPROACH FOR DIGITAL REPAIR PARTS PREDICTION

One example method includes accessing input data elements from logs that identify user problems with computing system components, the data elements each associated with a respective original class label that identifies a class of computing system components to which the data element relates, the respective original class labels forming a group of class labels, and a first of the original class labels is overrepresented in the group, and reducing overrepresentation of the first original class label in the group by creating an arbitrary aggregation of some of the class labels that includes the first original class label. The method includes creating, based on a hierarchical modeling structure, prepared data in which an original class label is replaced by the aggregation. Next a hierarchical model and benchmark model are trained, and each model generates respective predictions for comparison. An inferencing process is performed to determine which predicted label will be used.