SYSTEM AND METHOD FOR EXTRACTING HIDDEN CUES IN INTERACTIVE COMMUNICATIONS

Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text, within the interactive communications, are analyzed using machine learning classifiers to extract proso...

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Bibliographische Detailangaben
Hauptverfasser:	Amtrup, Jan, Can, Aysu Ezen
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:	Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text, within the interactive communications, are analyzed using machine learning classifiers to extract prosodic, semantic and key phrase cues located within the interactive communications to identify changes to emotion, sentiments and key phrases. A summary of the interactive communications between a first participant and a second participant is generated at least, in-part, based on the extracted prosodic, semantic and key phrase cues and the summary is highlighted based on any of the changes to emotion, the sentiments or the key phrases.