REAL-TIME NOTIFICATION OF DISCLOSURE ERRORS IN INTERACTIVE COMMUNICATIONS

Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide regulatory disclosure compliance. An incoming call is routed to a call agent based on an inferred topic, classified based on a specific regulato...

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Bibliographische Detailangaben
Hauptverfasser:	CAN, Aysu Ezen, LAMM, Nicholas
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide regulatory disclosure compliance. An incoming call is routed to a call agent based on an inferred topic, classified based on a specific regulatory disclosure, analyzed to detect a specific regulatory disclosure within a call agent's call dialog, and analyzed to determine if a current reading of the specific regulatory disclosure is noncompliant. The system automatically suggests one or more phrases to the call agent for use in the dialog to convert the dialog to compliant.