COGNITIVE INCIDENT TRIAGE (CIT) WITH MACHINE LEARNING

COGNITIVE INCIDENT TRIAGE (CIT) WITH MACHINE LEARNING

Disclosed are techniques for training and utilizing a machine learning model for automatically accelerating technical incident triage. A historical dataset is combined from a plurality of sources corresponding to historical technical incidences and how they were resolved, including what persons or r...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Tiwari, Pranshu, Chintala, Manohar, Patel, Swarnalata, Bharti, Harish
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Disclosed are techniques for training and utilizing a machine learning model for automatically accelerating technical incident triage. A historical dataset is combined from a plurality of sources corresponding to historical technical incidences and how they were resolved, including what persons or responders were involved in responding to the incident. This historical dataset is processed for input into a machine learning model which is trained to output a ranking of historical incidences based on similarity to an input incident. Machine logic then automatically selects a responder for the incident based on which available responders previously resolved the ranked historical incidences, selecting responders from the most similar historical incidences if they are available, and communicating information from the ranked historical incidences to assist in diagnosing and resolving the input incident.