CONVERSATIONAL ARTIFICIAL INTELLIGENCE SYSTEM WITH LIVE AGENT ENGAGEMENT BASED ON AUTOMATED FRUSTRATION LEVEL MONITORING

Conversational artificial intelligence techniques with live agent engagement based on automated frustration level monitoring are disclosed. For example, a method comprises obtaining, via a conversational artificial intelligence system, a frustration level metric associated with a user participating...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Shama, Thirumaleshwara, Sarkis, Jean Paul, Panikkar, Shibi
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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