CONVERSATIONAL ARTIFICIAL INTELLIGENCE SYSTEM WITH LIVE AGENT ENGAGEMENT BASED ON AUTOMATED FRUSTRATION LEVEL MONITORING

CONVERSATIONAL ARTIFICIAL INTELLIGENCE SYSTEM WITH LIVE AGENT ENGAGEMENT BASED ON AUTOMATED FRUSTRATION LEVEL MONITORING

Conversational artificial intelligence techniques with live agent engagement based on automated frustration level monitoring are disclosed. For example, a method comprises obtaining, via a conversational artificial intelligence system, a frustration level metric associated with a user participating...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Shama, Thirumaleshwara, Sarkis, Jean Paul, Panikkar, Shibi
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:Conversational artificial intelligence techniques with live agent engagement based on automated frustration level monitoring are disclosed. For example, a method comprises obtaining, via a conversational artificial intelligence system, a frustration level metric associated with a user participating in a conversation with the conversational artificial intelligence system, The method further comprises managing, via the conversational artificial intelligence system, human agent engagement in the conversation based on the frustration level metric.