RESOLVING CONFLICTING COMMANDS USING HIERARCHY

Embodiments include a method for controlling a device, a voice-controlled device, and a computer program product. One embodiment of the method may comprise receiving a first command from a first user at a device and receiving a second command from a second user at the device, and determining, by a first trained machine learning model, that the second command conflicts with the first command. In response to determining the second command conflicts with the first command, some embodiments may determine, by a second trained machine learning model, a physical world hierarchy between the first user and the second user, determine a response to the second command using the physical world hierarchy. The method may further comprise performing the response. Some embodiments may further comprise identifying, by the second trained machine learning model, a higher ranking user chosen from the group consisting of the first user and the second user.