KNOWLEDGE INFORMATION CREATION ASSIST APPARATUS

A knowledge information creation assist apparatus allowing knowledge information such as FAQs to be created from user support histories accumulated in the past with a reduced workload. A knowledge information creation assist apparatus performs processing of removing at least one unnecessary utterance sentence not related to questioning from a plurality of user support histories including input questions or processing of extracting at least one utterance sentence related to questioning from the user support histories and grouping processing of classifying the user support histories output as the result of the processing into a plurality of question groups according to a predetermined classification model. The knowledge information creation assist apparatus displays group information of each of the question groups on a question group creation screen and performs control to produce knowledge information in response to input performed by a creator to one of the question groups selected on the question group creation screen.