SEMANTICS-AWARE HYBRID ENCODER FOR IMPROVED RELATED CONVERSATIONS

A method of finding online relevant conversing posts, comprises receiving, by a web server serving an online forum, a query post from an inquirer using the online forum, computing a contextual similarity score between each conversing post of a set of conversing posts with a query post, wherein the contextual similarity score is computed between the body of each of conversing posts and of the query post, wherein N1 conversing posts with a highest contextual similarity score are selected; computing a fine grained similarity score between the subject of the query post and of each of the N1 conversing posts, wherein N2 conversing posts with a highest fine grained similarity score are selected; and boosting the fine grained similarity score of the N2 conversing posts based on relevance metrics, wherein N3 highest ranked conversing posts are selected as a list of conversing posts most relevant to the query post.