SYSTEMS AND METHODS FOR DETERMINING CAUSE OF PERFORMANCE CHANGE USING MACHINE LEARNING TECHNIQUES

A method for training and using a machine-learning based model to reduce and troubleshoot incidents in a system may include receiving first metadata regarding a previous modification, extracting a first feature from the received first metadata, receiving second metadata regarding a previous incident, extracting a second feature from the received second metadata, training the machine-learning based model to learn an association between the previous modification and the previous incident, based on the extracted first feature and the extracted second feature, and using the machine-learning based model to determine a modification to a system causing a change in a performance of the system.